Warranty policy

Seikatsu does its best to give you the best service and guarantee. Sometimes things don't go as we expected, such as the following situations:

Your package has arrived damaged

Immediately make a clear photo of the damage of the box, preferably from three sides. Please do this as soon as possible after receiving your package. PostNL is responsible for delivering your package, sometimes damage occurs during the PostNL sorting process. To be able to claim the reimbursement from PostNL you must email the photos to us. info@seikatsu.nl also state your order number and track and trace number that you have received from us.

Product is almost over its best before date *

We guarantee that you have at least 7 days the best before date to consume your ordered product. If your ordered product has a shorter best before date than 7 days, we will also include a replacement comparable product.

Product is over its best before date *

If you order something and it appears in our warehouse to be over the best before date, we will contact you for a replacement product or you will receive a similar product and something extra from us.

* The date stated on all our products is a THT or BBD Date. THT means at least shelf life Until, until the printed date, the product is still shelf stable, but it is advised to consume before the THT date. BBD (Best Befoe Date) means it is best to consume the product before the BBF date, after the BBF date the product is still consumable. Pay attention! In Europe we are used to 6, 9 or 12 months of THT or BBF dates. In Japan a lot of products are printed with 3 months of THT or BBF dates, this does NOT mean that the product is an over-date but excludes an advice consumption date. The shorter Japanese date is for judging the Quality of the product, so for the THT or BBF date the quality of the product is at its best, then it will decrease.

You want to return your package *

Contact our customer service or send us an email at info@seikatsu.nl and we will help you further to return your package

* Foods whose packaging has been opened and partially consumed will no longer be received. Cosmetics whose seal has been broken will no longer be received.